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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Dec 1, 2021

We've heard the saying, "let's address the elephant in the room." These large, significant things that we deliberately ignore, but must be addressed. We certainly give importance to them because they are, of course, significant.

However, there are certain things in life that are smaller, more insignificant, and more subtle that we sometimes don't notice or just deliberately ignore. We think they won't make a huge difference in our lives, and little do we know that those small things add up and make a huge impact later on. And unless we deal with them now, we won't be able to control the consequences later. As the saying goes, we must "nip it in the bud."

So, how do we identify these seemingly small, insignificant things? How do we address the mice in the room? Listen on.

In this episode, David Wood helps us address the mice in the room.