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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Dec 28, 2016

Allison Smith was busy pursuing theater acting but was finding the hours and the income intrusive to her family life. That’s when Allison realized that doing voiceover allowed to her to be creative and gain control. 25 years later, Allison is one of the most recognized IVR voice talents in the world.

Dec 21, 2016

John Lee Dumas was all ready to push publish on his podcast and then all of a sudden fear took over. He pushed back his launch one week, then two, then four, then five. Finally his mentor intervened and he published his podcast and all was well in the world. But fear lurked in other places that John soon found.

Dec 14, 2016

Steve Mariotti went out for a jog and was mugged by a bunch of young men with knives. Experiencing post-traumatic stress disorder, Steve was taught to change the sentences in his mind. As part of his ongoing therapy he became a teacher and he found out that he enjoyed helping people achieve their life...

Dec 7, 2016

Michael Teoh was working on growing his business and he was getting results. Michael kept pressing forward thinking he could motivate his staff to meet client demands. But his staff pushed back. That’s when Michael learned a valuable lesson.

Nov 30, 2016

Roberta O’Keith found a fellow co-worker on the floor, non-responsive and barely breathing. As the person responsible for handling employee complaints about work, she knew stress finally took her down. That was Roberta’s wake up call.