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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jul 23, 2020

Lolly Daskal shares her insights on the many ways a leader can lead from within. Throughout her career, she experienced many humps to overcome, and although leading from within may not be easy, there are certainly many tools and techniques that can help your life more meaningful and memorable.


Jul 15, 2020

Luis Pedroza was in a foreign country facing challenges in growing a product from an established brand. The company he was working with was seeing the competitive environment in an outdated way and growth was not that easy anymore. By showing them a new future or having them look at a new lens, Luis was able to...


Jul 8, 2020

Amy Posey had an opportunity to talk and meet with a tech startup team. In order to spark them up and make them think, Amy experimented working with weird cutouts and novel items that left the people stunned and confused. Coming in with these weird and ridiculous items, the items became memory triggers and anchor points...


Jul 1, 2020

David Dye experienced the lowest moments of his leadership when he was first promoted in a middle-level management position. During one team lunch, the things he was communicating to his team was falling on deaf ears as the things he was asking did not feel relevant to them. After realizing his mistake, David learned...