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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Sep 28, 2016

Jocelyn Davis got a splash of cold water in her face. Being an executive at a consulting firm she was easily published by Harvard Business Press. But when she tried to get her next book published after departing from her firm she learn a sobering lesson. Listen to Jocelyn tell the story of her journey of getting over...

Sep 21, 2016

Roy Atkinson grew up as a privileged kid. Then Roy found himself needing to work his way through high school and college while his mother tended to her ailing mother and Roy’s father. Roy had to get over several humps to move onward and upward. But one of Roy’s most valuable lessons came later.

Sep 14, 2016

Ann Parker was in her twenties and had become a shrunken version of herself. She lost confidence in herself and lost her identity. Her world and her future came crashing down and that’s when she reached inside and climbed out. Listen to Ann tell her story of finding new strength.

Sep 7, 2016

Bob Tiede had an Executive Vice President volunteer to fund raise for the organization he worked for. After two years he resigned. Shortly after that Bob learned the reason he resigned. It was because Bob was a benevolent teller. Listen to Bob’s story of how he learned a new way to move onward and upward faster.