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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jul 31, 2019

Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket when he learned to care more about people and less...

Jul 24, 2019

Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a blank page.

Jul 17, 2019

Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance.

Jul 10, 2019

Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.

Jul 3, 2019

John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.