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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Oct 26, 2016

Winnie Brignac Hart and Lorrie Brignac Lee lost 75 percent of their business in a weekend. Being based in New Orleans when hurricane Katrina hit, overnight they became a crisis communication firm. Immediately they learned what it meant to truly help people in a different way. Through this experience they were able to...

Oct 19, 2016

Wade Fransson was a junior in High School and spent ten months living in a tent through the Alaskan winter. Having to endure the cold winter by using a portable stove served to be too much for Wade when the stove blew up in his face. Listen to Wade tell his story of surviving and making a greater impact.

Oct 12, 2016

Bob Burg is not a technical person by nature. He even built a business that did not depend on technology. Despite several people warning him that he needed to learn technology, he got complacent, even cocky and his business suffered for several years. Listen to Bob tell how he was left behind and how he got over the hump.

Oct 5, 2016

Doug Woodard was new to his company when he had to terminate a long tenured employee. Doug faced a lot of fear in letting her go and facing the team. While wanting to take ownership of the decision Doug was not able to be transparent with the details. Listen to Doug’s story of how he was able to get over the hump.