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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Oct 28, 2020

Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee experience. His boss visited him and spent some time with him to share some...


Oct 21, 2020

Ty Montague had a career in advertising before getting into the business transformation business. He was doing very well in that job and was finding great success, except for the fact that he hated it. For Ty, the day-to-day activities was not satisfying and it seemed like he was just adding more problems to the world....


Oct 14, 2020

Ryan Coon’s company was facing a major decision in choosing which part of their market they wanted to focus on. There was a great divide between them, and it was a great challenge to try and fix it. In order to resolve this situation, Ryan Coon got over the hump by talking to the customers and getting feedback from...


Oct 7, 2020

Dan Bruder was asked to start a bank during his early 20s. He didn't have any experience yet, but he didn't back down to the challenge either. In order to accomplish this, he needed to work harder than anybody else. He didn't have any idea about multiplicative leadership where he could do more with others, and he only...