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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Sep 25, 2019

Elise Keith found herself leading teams that fell apart. As part of her efforts to improve she learned she needed to spend more time connecting in meetings instead of being impatient and direct. Now, she teaches others systems and practices to conduct more successful meetings.

Sep 18, 2019

Chris Griffiths sold his company at the age of 26 and thought that he had the knowledge to turn anything into gold. After losing his home and several cars he learned that it’s not knowledge that creates success, but instead it’s the ability to improve your creative thinking skills.

Sep 11, 2019

Tamra Chandler had just bought into a partnership and lost all of her equity when the firm experienced a forced closure. Tamra responded by building a successful organization elsewhere and has continued positively impact the lives of colleagues and clients. She’s now on a mission to reboot feedback.

Sep 4, 2019

Jeff Grimshaw, author of Five Frequencies, was treating his life like a dress rehearsal for the real thing. He finally realized this and it became the catalyst for him to put things into perspective, make some tough decisions, and do something different.