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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 24, 2020

The arrival of David Finkel's children was a complete shock to him. He never changed a diaper, never fed a child, and totally had no idea what to do. He was very busy being a father. At the same time, he was still owning a business. Not wanting to miss those precious moments with his children, David realized that he...


Jun 17, 2020

Peter Economy previously managed a small group of around 12 people. After being placed to a new position, he was suddenly required to manage around 400-500 people. The task was very daunting at first, but after realizing that he had key people working for him to help manage the other people, he realized he was able to...


Jun 10, 2020

Going through this current pandemic, Tim Clark learned that a crisis has the unique ability to liquify the status quo. There is always an opportunity in the calamity. Take advantage of the current state we're in and shift the culture now while it's in a fluid state.


Jun 3, 2020

Vince Molinaro experienced a defining moment early in his career when he saw a respected colleague and mentor succumb to cancer that she believed was the byproduct of a stressful, toxic work environment. That was a defining moment for him, and as a result, he has made it his life’s work to boldly confront mediocre...