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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Mar 25, 2020

Mark W. Johnson spent his beginning days trying to drive disruptive innovation for organizations, but the innovation they were trying to drive never really took root in their own organization. After a long time, he realized that innovation without a strategy behind it is going nowhere, and for a strategy to be...

Mar 18, 2020

John Eades did not feel excited about his work. Having a passion for professional development, he started his own learning technology company, but failed when his leadership weaknesses were exposed. Despite his failure, he transitioned his business to focus less on technology and more on elevating others to success....

Mar 11, 2020

JT McCormick didn't have a great place to grow up. He was surrounded by poor role models and was given every reason to give up. Despite almost every odd stacked against him and nothing to bolster his success, he found a pathway out that very few explore. Now, his organization is known for delivering an...

Mar 4, 2020

Chester Elton got over the hump when he began to assume people had positive intent and became even more grateful for the things he had.