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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 26, 2019

Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce.

Jun 19, 2019

Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight in helping others be more positive coaches.

Jun 12, 2019

Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, she has written numerous books and her most recent reveals how smart leaders and organizations...

Jun 5, 2019

Doug Hall has an inherent fundamental curiosity within him and he stumbles along the way. He is always pulled to wonder, what if. It comes from within him and he loves it. All of his successes are because he wondered - if he could figure it out.