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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Oct 25, 2017

Brian Biro was down on himself. He had a drive to be the best at whatever he did. He was very intense and was no fun to play with. That’s when he decided to change one word and it helped him to move onward and upward faster.

Oct 18, 2017

Josh Seibert was a successful sales professional. He was promoted to a sales manager and all he had to do was teach people to be like him. Josh then proceeded to take a mediocre sales team and turn them into a failing sales team. That’s when he learn his most valuable lesson ever.

Oct 11, 2017

Andy Molinsky really believes in the stuff that he does. He sees that it really helps people. But not steeping outside of his comfort zone was keeping him from making a difference. Listen how he had to learn how to be his own advocate to get over the hump.

Oct 4, 2017

Serena Smith was 31-years old. She was shepherding a huge transition at work and a lot of people were looking to her for comfort and stability in the change. And her superiors were looking for results. That’s when she found a lump on her neck – it was cancer. Listen as she shares how she got over the hump.