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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Nov 30, 2016

Roberta O’Keith found a fellow co-worker on the floor, non-responsive and barely breathing. As the person responsible for handling employee complaints about work, she knew stress finally took her down. That was Roberta’s wake up call.

Nov 23, 2016

Paul Larsen was promoted into a manager role. He wasn’t up for it so the authority went to Paul’s head. After a short period of time, Paul found himself all alone. One Thursday night, all of Paul’s direct reports went out to celebrate a birthday and he wasn’t invited. That’s when Paul realized he needed to...

Nov 16, 2016

Steve Goldstein was thrilled to escape the cold of Chicago in February for a speaking engagement in Miami. As an executive at Sears, Steve loved to visit the stores on trips. But this time Steve thought he was hallucinating when he saw snow blowers in Miami. Listen to how this experience led to Steve moving onward...

Nov 9, 2016

Kristy Powers was 16 years old and had to move away from home. As an honors student Kristy was determined to finish school. Needing to support herself, Kristy was able to find a source of income and food. Listen to how she was able to get over this adult sized hump at such a young age.

Nov 2, 2016

Mark Nathan built his young career as an actor and being in the film world. As he entered into the entrepreneur world it was difficult for him to let the film work go. That’s when Mark found a new perspective that helped him to move onward and upward.