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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Aug 29, 2018

Howard Partridge had the vision for a turnkey business. What he did not realize was that his strong out-going task-oriented, demanding, direct, defiant personality was really turning everybody off. That’s when his bookkeeper took him aside and shared with him some words of wisdom.

Aug 22, 2018

Whitney Johnson was a star analyst working on Wall Street and she had a fantastic year, except when she got the feedback from all her peers. It was really bad. So, she got a coach and turned it around. And after 15-years she’s still learning lessons from that experience while helping others to avoid the same mistakes.

Aug 15, 2018

Danita Bye and her husband decided to buy a snowmobile sleigh manufacturing company. Then El Niño moved in and stayed for three years. Danita was angry at everyone. Then a mentor told her to stop playing the blame game. That’s when she developed the catalyst question.

Aug 8, 2018

Connie Malamed wrote a book about visual language for instructional design to achieve quick and effective communication - but she had to speak about it. Considering herself more of a writer and not a speaker, she was terrified of public speaking. Eventually, she found a tactic that helped her to move onward and upward.

Aug 1, 2018

Jack Bergstrand was a young executive at Coca-Cola working on changing the distribution network to gain efficiency and lower costs. But his plan negatively impacted manufacturing, which he was not in charge of. Jack had to go head-to-head to make headway.