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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Oct 31, 2018

Bill Gessert was a highly successful sales rep and was then promoted to become a disastrous sales manager. Bill eventually realized he was not a bad person, he just didn’t have the skills sets to be a leader. But he learned them and went on to be a leading expert in sales, customer service and customer experience.

Oct 24, 2018

Alessandra Cavalluzzi planned an event where her company was going to give back to their local community. She planned for a huge turnout but it was disappointing at best. Instead of giving up, she learned and succeeded and now she helps organizations develop Corporate Social Responsibility (CSR) programs to create a...

Oct 17, 2018

Glenn Elliott was trying to grow his company by building a sales team. He had six false starts, received tons of advice and counsel, hired a guru that nearly bankrupted him just to find out that the answers he was seeking could be found by falling flat on his face.

Oct 10, 2018

Phyllis Weiss Haserot shares the leadership skills she has had to lean on as her husband’s Parkinson’s disease rapidly progressed while she is passionately pushing forward her work in cross-generational conversation at work.

Oct 3, 2018

Aaron Edelheit was grossly over-worked, over-whelmed and way too connected. He found himself becoming less and less productive despite investing more and more time. Not only was work suffering so was his family and friends. Finally, Aaron decided he was going to turn off.