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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Feb 10, 2021

There is no doubt that a successful organization runs on inspired and positive people. As a leader, it is your job to make sure your team members are inspired and that you are a positive influence to them. Team members that are positive can serve customers better and create a more wonderful customer experience.

In this episode of the Fast Leader Show, Glenn Parker shows us how you can have that positive influence on others. Positive influence leaders see the good in someone else. They help them become better and position them for success.

According to Glenn, there are four types of positive influence leaders:

  • Supportive positive influence leader
  • Teacher positive influence leader
  • Motivating positive influence leader
  • Role Model positive influence leader

You might be a mix of either one of them, but the most transformational one will encapsulate all of them and inspire positive change.