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Fast Leader Show | Customer Experience Leadership


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Apr 6, 2022

Leadership is a process by which a person influences others to achieve a common goal. Compassionate leadership is the type of leadership that takes into account the feelings and emotions of others. It is based on the idea that if we can understand and feel what others are feeling, then we can better lead them.

Compassion is a feeling of love or sympathy for others. We can show compassion towards others by doing things like being understanding and nonjudgmental, listening attentively, providing emotional support, and offering practical help.

Compassion is a vital ingredient for strong leadership, and it should be at the forefront of our minds whenever we make decisions that affect other people. The best leaders make everyone around them better — they help individuals reach their full potential, and they create an environment where innovation and creativity thrive.

Compassionate leadership has the potential to create a ripple effect on not only the local community but also on the world at large. When leaders take care of themselves, individuals, teams and organizations thrive. This type of environment creates less tension and more safety, support and challenges which can be stimulating to all parties involved.

Compassionate leadership is important because it creates a more positive and productive work environment. When employees feel that their leaders care about them and their well-being, they are more likely to be productive and feel appreciated. Compassionate leaders are also more likely to be successful because they have a team that is willing to go the extra mile for them.

In this episode, Donato J. Tramuto shares more about compassionate leadership and how you can lead with compassion.